Fortaleza, 23 de setembro de 2024 – Os serviços de Ligação Nova (primeira ligação de um imóvel), e de Troca de Titularidade (troca de nome da conta de energia) da Enel Ceará já estão disponíveis pelo WhatsApp Elena pelo número (21) 99601-9608 ou pelo link: https://api.whatsapp.com/send?1=pt_BR&phone=5521996019608 . A disponibilidade permite que o processo seja realizado de forma totalmente digitalizada, o que dispensa a necessidade de deslocamentos e simplifica o fluxo de atendimento, transformando a experiência dos clientes.
Com a integração do serviço digital, a Enel busca oferecer uma jornada mais prática e dinâmica. “Antes da digitalização, os clientes tinham que ligar para o Call Center, seguir com a requisição via e-mail, ou ir a uma loja física para fazer a troca de titularidade. Agora, todo o processo é online e simples”, explica Ruy Magno, responsável pela área de Atendimento ao Cliente da Enel Ceará.
Antes de acessar o Elena para requerer os dois serviços, que estão entre os mais solicitados nos canais de atendimento da empresa, é importante obter mais informações sobre as condições e documentos necessários no site da Enel. Dessa forma, o cliente poderá concluir todo o processo num único atendimento.
Páginas com informações dos serviços
Troca de Titularidade CE – https://www.enel.com.br/pt-ceara/servico/troca-de-titularidade.html
Ligação Nova CE – https://www.enel.com.br/pt-ceara/Para_Voce/enel-ligacao-nova.html
Como solicitar
De um “Oi” para Elena pelo (21) 99601-9608 ou pelo link: https://api.whatsapp.com/send?1=pt_BR&phone=5521996019608 , selecione o serviço no menu e siga a orientação.
Sobre a Enel Ceará
A Enel Distribuição Ceará, subsidiária da multinacional italiana Enel, atende 184 municípios, abrangendo 100% do território estadual, com cobertura de uma área de 148.826 km². A companhia possui cerca de 4,4 milhões de clientes e 156 mil quilômetros de rede elétrica no estado, distribuídos em alta, média e baixa tensão.
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